CREASEY: Citizen requests and inquires for council

City of Lacombe Mayor Grant Creasey. Photo supplied

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As mayor, I believe that council should make every effort to work with residents to address their concerns, because we are elected by and accountable to them.

I know this to be an evolving process, built on good governance principles and public expectations.

Council has a common vision – to increase openness and accountability in government, to better engage the public on important civic issues, and to promote growth by overcoming any barriers to economic development. We are working with city administration to make us more accessible and accountable to residents.

We recognize the need for two-way communication with residents and other stakeholders. Currently, there are multiple ways that citizens can engage with council and city administration, including opportunities to address council during the community open forums, attending Coffee with Council sessions, or submitting questions on the city’s social media platforms.

To enhance access to council members, we have established a new, more transparent  practice to ensure that formal citizen requests, inquiries or complaints regarding municipal affairs are given proper consideration. Your concerns will be handled in a fair, open and timely manner.

Residents can submit correspondence to council by written letter, email or through an online form available on the Citizens Requests and Inquiries web page ( which will go directly to council as a whole.

Citizens can correspond with us on any number of topics. Should complaints happen to involve city employees, they will be considered in a professional manner, taking into account the protection of personal information of the employees and citizens.

Members of the public who submit an inquiry or complaint will receive a written response. Where authorized, the responses will be publicly posted on the Citizen Requests and Inquires page.

Given the public nature of council and council committee meetings, a resident writing to council or to city administration may have a reasonable expectation that their correspondence, including their name and address, could be disclosed at a public meeting.

Personal information such as telephone numbers, email addresses and any other personal details will be removed from public viewing, on accordance with the Alberta Freedom of Information Protection of Privacy Act (FOIPP) Act.

Any personal information you provide to the City of Lacombe is collected under the authority of the FOIP)Act – Section 33(c). The information will be used for the purpose of addressing citizen requests, inquiries and complaints.

If you have any questions or concerns about your personal information, please contact the city’s FOIP coordinator at (403)782-6666.

To read more about the roles and responsibilities of city administration and council in this process, please see the City of Lacombe’s Citizen Request and Response Policy, located at

I look forward to hearing your questions or concerns. My fellow councillors and I will do our very best to respond to your inquires in a fair, open and timely manner.

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