It will now be easier for Lacombe residents to get in touch with council.
On Wednesday, the City of Lacombe announced the establishment of a new practice, by way of a dedicated Citizens Requests and Inquiries web page, which will allow any requests, inquiries and complaints made to be addressed in a more fair, open and timely manner.
“We can recognize the importance of two-way communication with residents and other stakeholders,” said City of Lacombe Mayor Grant Creasey. “Members of the public who submit an inquiry or a complaint will receive a written response. When authorized, the responses will be publicly posted on this new web page.”
The web page can be found at www.lacombe.ca/inquiries, and residents will be able to submit correspondence to council by email, written letter, or an online form on the web page. Every letter sent will then be sent out to council as a whole to be reviewed, and the n responded to.
“Citizens can correspond with council and administration on any number of topics,” said CAO Mathew Goudy. “Should complaints happen to involve city employees, they will be considered in a professional manner, taking into account the protection of personal information of the employees and citizens.”
The City of Lacombe assures residents and stakeholders that while the nature of council and council committee meetings is public, no one writing into council will have their name, nor address publicly disclosed.
Personal information – telephone numbers, email addresses and other personal details – will be hiden from the public in accordance with the Alberta Freedom of Information and Protection of Privacy (FOIP) Act. Any information gathered by the City of Lacombe is collected under the authority of the FOIP Act in Section 33(c), and that information will only be used for the purpose of addressing requests, inquiries and complaints.
Further questions or concerns about personal information can be directed to the city’s FOIP coordinator by calling (403)782-6666.
You can also read City of Lacombe Mayor Grant Creasey’s column on the subject here: https://www.lacombeglobe.com/opinion/columnists/creasey-citizen-requests-and-inquires-for-council.